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Home/ Careers/  Service Desk Team Leader

Female Job Opportunity

 

Position: Service Desk Team Leader

Location: Riyadh

 

Key Responsibilities:

• Manage and motivate a team of service desk analysts.

• Ensure targets are met and the measured standards are achieved.

• Responsible for First Line staffing to ensure Business continuity and coverage.

• Coach and Mentor the Service Desk Analysts.

• Take ownership of customer problems and escalations.

 

Criteria:

• A good English spoken and written.

• Good communication skills.

• Bachelor degree or equivalent as minimum.

• 4 years of IT experience and 2 years of leadership in a service Desk environment.

• ITIL Foundation Certification.

• ITIL understanding, experience of dealing with process improvements.

• Customer service oriented.

 

Working Hours:

•  9 hours per day from Sunday to Thursday.

 

 

Closing date for Applications is: 5th July 2017