Female Job Opportunity
Position: Service Desk Team Leader
• Manage and motivate a team of service desk analysts.
• Ensure targets are met and the measured standards are achieved.
• Responsible for First Line staffing to ensure Business continuity and coverage.
• Coach and Mentor the Service Desk Analysts.
• Take ownership of customer problems and escalations.
• A good English spoken and written.
• Good communication skills.
• Bachelor degree or equivalent as minimum.
• 4 years of IT experience and 2 years of leadership in a service Desk environment.
• ITIL Foundation Certification.
• ITIL understanding, experience of dealing with process improvements.
• Customer service oriented.
• 9 hours per day from Sunday to Thursday.
Closing date for Applications is: 5th July 2017